State Farm® Insurance Agent Vicki Neill

"I had the pleasure of meeting with Steve today. Him and his staff are nothing but good to me. They all are very professional, personable and courteous. Staff are knowledgeable about their services and was able to explain in detail what all services include and discuss plans and prices according to my needs. I recommend you all to them for they are very professional and courteous people. Thank y'all for a job well done today."

"i spoke with crystal T and her customer service was amazing and vary helpful."

"I’ve been dealing with Crystal from Vicky Neil’s office for years! Anytime I need anything she is there giving me the best advise and going out of her way to help me with any questions I need answered!! Im so pleased with their performance."

"Came into the office and needed help. Meg and Crystal were amazing and very helpful"

"I LOVE VICKI AND HER STAFF THEY ARE REALLY ABOUT THE CUSTOMER AND WILL DO EVERYTHING TO KEEP YOUR BUSINESS THEY ARE A LIFESAVER 10 STARS"

"Can not say enough good things about State Farm since I switched. Vikki and Crystal went above and beyond to make sure I was taken care of —friendly, attentive, and truly helpful. So glad I made the change"

"I’ve been a client of Vicki and her staff for a couple years now and I will say they are all extremely supportive and very helpful with every issue or situation I’ve come across with car insurance and renters insurance. I truly appreciate each and everyone of you. Thank you all very much."

"VICKI and her office staff are absolutely fantastic. Goes way beyond the normal and keeps you updated on all your insurance needs. I'll be with her for the next 10 years."

"Great customer service! Thank you Crystal T for your help with Drive safe and save!"

"Always a pleasure dealing with professionals! There’s no substitute for talent…!
Cheers,
John"

"Crystal T and Steve were a pleasure to work with. They were professional and got me squared away in a timely manner."

"This was my first time working with any insurance agency as I was moving from New Jersey to PA and needed to find both renter's and auto insurance. Crystal was great as she was very responsive and helpful, answering all my first time questions. I would highly recommend!"

"Crystal and the team were so helpful and kind. Made everything very easy to switch over both my home and auto insurance. Also saved a ton!"

"Amazing, very personable, down to earth doesn’t just care about taking your money. Is willing to work with you."

"Great service!!!!"

"Ask her to print me insurance ID card and she said no!"

"Crystal T!!!
AMAZING!
Great service"

"I would recommend to everyone. Crystal T went over and beyond for me. Excellent customer service."

"Great place great service"

"I recently decided to shop around for car insurance because my renewal with Allstate was coming up. I was quoted a policy with State Farm that was about $25 less per month than what I was paying, which sounded great. The process was smooth at first — the representatives were kind, courteous, and very helpful. They collected my payment and officially started my policy, which made everything seem finalized and set.

However, four days later, I received a call from the State Farm office informing me that they could not honor the original quote because something showed up on my motor vehicle record. As a result, my premium increased by nearly $100 more per month than the original quote. This was a major and unexpected change.

Because I had already canceled my Allstate policy based on the quote State Farm provided, I had to scramble to get reinstated. Unfortunately, Allstate could not recover my previous rate, and I ended up paying about $50 more per month than I would have originally — all because I was trying to save around $20–$25 by switching.

After requesting a refund for the full amount, I was told that it likely would not go through since I technically had coverage during that time. I understand that coverage was active, but given the inconvenience and the financial impact this situation caused, I believe it would have been courteous to at least offer a full refund.

While the customer service representatives were polite and professional throughout the process, the pricing adjustment after the policy had already started created a frustrating situation that ultimately left me worse off financially.

Overall, the staff was friendly, but the pricing process, timing, and handling of the refund made this a disappointing experience."

"I walked in was happily welcomed! Crystal then took the time to walk me through and set my beacon for drive safe and save! Thank you do much!"

"I contacted Vicki since my previous insurance company was getting astronomically high. I thought there has to be something better. Well there definitely was and I made the switch! Vicki connected me to Meghan who reviewed everything. She was phenomenal and answered all my questions in a timely fashion. I’m never looking back!! That’s again to the best team around!!"

"Vicki Neill and teen have been very helpful over the past 3 years! Came into the office and Crystal T was very patient and helpful!"

"Worked with Crystal T and Megan on a late Friday afternoon emergency. They were quick to respond, knowledgeable about the policies components and delivered a competitive price. Had new cards in hand within 20 minutes. Should have reached out sooner"

"Great & quick service! Communication was great and I would recommended over and over again!"